You’ve made the critical decision to invest in the Tulip Frontline Operations Platform to transform your manufacturing. But the question remains: how do you ensure you get the maximum Return on Investment (ROI) and that your team is fully empowered to use this powerful, no-code tool?
The answer lies not just in the software itself, but in the support structure designed to deliver fast results. At Automation & Engineering Solutions (AES), we ensure our clients leverage the platform from day one by combining Tulip’s global, comprehensive knowledge base with our essential local engineering partnership.
Phase 1: Empowering Self-Sufficiency with Tulip University
Tulip's primary method for ensuring user success is its vast self-service knowledge base, known as Tulip University. This is an invaluable resource that provides on-demand training and reference materials.
- Extensive Knowledge Base and Library: Tulip University hosts a huge knowledge base with online resources available to your team.
- Self-Service Training: The platform is designed to provide training for self-service and app development. This allows your engineers and process owners to quickly learn the platform and begin building custom solutions without relying on expensive external consultants for every new app or adjustment.
- Initial Configuration Support: While AES provides the initial setup, Tulip University ensures your team can take ownership of the platform quickly as part of our knowledge transfer service.
Phase 2: Local Support and Strategic Problem-Solving
While Tulip University is excellent for foundational learning, sometimes you need specialised help—whether it’s solving a complex integration issue or getting strategic advice on a new workflow. This is where the local, engineer-led Customer Success Plan provided by AES becomes essential.
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- Scheduled Support Calls: Every subscription includes a Customer Success Plan. This plan includes scheduled support calls (often a couple of hours per month) included with your subscription.
- Problem Resolution: These scheduled calls are designed for working on the platform, allowing your team to get help with a specific problem or question.
- Dual Expertise: Support can be provided either through the core Tulip Direct team or directly with our engineers at AES. As your local partner, we offer superior experience and knowledge, ensuring the advice you receive is grounded in the operational realities of the Australasian manufacturing floor.
Maximising Your ROI Through Partnership
Our approach is simple: use the strength of the global platform for core knowledge and the strength of the local qualified engineer for strategic configuration and problem-solving.
This combined support structure ensures you are empowered to:
- Reduce Dependency: Your team gains the confidence to develop and modify apps in-house, reducing reliance on external vendor support.
- Accelerate Integration: We ensure the initial setup and configuration of the Tulip platform integrates correctly with your existing machinery, sensors, and enterprise systems.
- Drive Manufacturing Intelligence: We help configure the platform to deliver true Manufacturing Intelligence—the instant feedback loop required to move from reactive quality control to proactive quality assurance.
By investing in Tulip, you gain the technology. By partnering with AES, you gain the engineer-led support and knowledge required to turn that technology into a competitive advantage from day one. Reach out to us and secure your customer success plan today!